Ural FD bank works on the financial market since 1990 and is in the list of Top-40 Ural banks concerning its actives and capital.
Ural FD has made its choice towards Alcatel-Lucent and since 1997 the telecommunication system of the bank is based on Alcatel equipment. In 2004 the essential modernization of the bank telecom system took place and Alcatel OmniPCX Enterprise telecommunication server was installed. It serves over 250 subscribers; has an integrated Voice mail and the most called-for application - CCD for bank customers. This was the first installation of Alcatel OmniPCX Enterprise in the Urals.
In 2008 the next step of system modernization was realized with software upgrade and subscriber capacity extension. Besides that a couple of CTI applications were implemented.
In 2010 INTERSYST upgraded the bank’s Call Center and increased the number of operators. It also increased the total capacity of the central station up to 500 subscribers. It also delivered Alcatel-Lucent terminal equipment.
In 2012-2013 INTERSYST carried on delivery, installation, programming and commissioning of call-center based on products of Genesys Telecommunications Laboratories company.
The bank is planning to continue developing its branch network by means of INTERSYST. It will allow the bank to implement all the potential services of a corporate telecommunication network.