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Call-center in bank "Ural FD"

Call-center in bank "Ural FD" 08/12/2013 Bank "Ural FD" together with "INTERSYST-Service" company launched the system of calls' processing "Contact-center" based on Genesys Telecommunications Laboratories company's software.

Implementation of this system allows the clients to use modern technologies to contact specialists, allows the bank specialists to increase the automation level of technical process of processing the information about contacts. Due to this system, there is the possibility to reduce the time from client's query to reception of the necessary information. The new system creates the unified workplace for all types of processing information for call-center worker and gathers the static data of all types of processing information.

Administration of bank intends to continue the work with "INTERSYST-Service" company to develop "Contact-center" to increase the level of clients' service.

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