New system of calls' processing in Sberbank

07/10/2013 Specialists of INTERSYST-Service and West-Ural bank for Sberbank of Russia launched the new system of calls' processing (call-center) on the 5-th on June.

The call-center is based on the products by Genesys Telecommunications Laboratories company and is to increase the service level of bank's clients.

Implementation of this system allows the clients to use modern technologies to contact specialists, allows the bank specialists to increase the automation level of technical process of processing the information about contacts.

The system also provides the possibility to reduce the time from client's query to reception of the necessary information. The new system creates the unified workplace for all types of processing information for call-center worker and gathers the static data of all types of processing information.



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