OXE All Releases TECHNICAL ALERT – Issue in delivery of new mobiles DECT 300/400 (mainly DECT 400: 3BN66320AAAA021112, only few DECT 300)
Symptom
There is same IPEI number on all new mobiles 400 delivery with same value IPEI=0409510485753 seen on dectsets result command on OXE or seen in direct mobile menu (same access as version verification menu) on IPEI value.
This default permits to install only one first mobile on PABX and second one, with same IPEI, was not accepted by the system.
Cause
There is a mistake during factory flashing, in fact there is no IPEI programmed on mobiles.
Encountered on DECT 300/400 which were produced between 4th, Mar to 12th, Apr.
Solution
How to manage the eSR / Replacement of the DECT 300/400 having IPEI Duplication issue?
2 situations
1) Quantity < 100 DECT handsets:
Exchange can be managed by the standard DOA process through hardware support.
2) Quantity > 100 DECT handsets:
Create an eSR to Technical Support. This eSR will be sent to Quality department
Symptom
There is same IPEI number on all new mobiles 400 delivery with same value IPEI=0409510485753 seen on dectsets result command on OXE or seen in direct mobile menu (same access as version verification menu) on IPEI value.
This default permits to install only one first mobile on PABX and second one, with same IPEI, was not accepted by the system.
Cause
There is a mistake during factory flashing, in fact there is no IPEI programmed on mobiles.
Encountered on DECT 300/400 which were produced between 4th, Mar to 12th, Apr.
Solution
How to manage the eSR / Replacement of the DECT 300/400 having IPEI Duplication issue?
2 situations
1) Quantity < 100 DECT handsets:
Exchange can be managed by the standard DOA process through hardware support.
2) Quantity > 100 DECT handsets:
Create an eSR to Technical Support. This eSR will be sent to Quality department